Customer service. Ah to see it or hear it, brings forth either good memories or bad memories for the customer. But what about the service rep who has a bad experience with a customer? No one ever wants to talk about the service rep’s bad experience, oh no they do not.
Well I wrote a sarcastic funny blog post (part 1 and part 2) on how a person should act towards their customer service rep. But just last week I realized that people are selfish and bitter with themselves and treating others in a horrible fashion is their way to feel good.
I am very good at my job. Too good and I am not bragging, but it makes it hard for me to move on into a different position. To make extra money I will also be the emergency on-call person. Basically I have a computer and a phone and at a moments notice I can receive any kind of emergency call at any time. Example would be a flood or leak or something water related.
Well on last week I had a call from a couple of horrible people who were nasty and evil. It was in regards to no hot water. They still had water. Just not hot water. I’m going to tell you right now I have never, ever been as angry as I was when I spoke to these people who just went off on me for basically doing my job, the same way I always do my job on a call such as these. I spoke to the wife who proceeded to tell me in a very condescending way how to do my job. Then in the background her husband was calling me an idiot and he was gleefully shouting how he was going to get me fired.
Now what kills me is that I totally had their information in front of me. What if I was like those people who lose it? Or I was crazy? Though sometimes I think I must be to stay in this business of servicing customers!
All joking aside it ended up being a horrible experience for me, as these people eventually got their hot water turned back on, but it was only off no more than thirty minutes to an hour yet they took it to the next level of stupidness. The thing is, that experience is with me and will stay with me as my truly horrible experience of a customer.
What about you? You ever had that crazy person who got all crazy for basically nothing? I surely want to know! Thanks!
Well I wrote a sarcastic funny blog post (part 1 and part 2) on how a person should act towards their customer service rep. But just last week I realized that people are selfish and bitter with themselves and treating others in a horrible fashion is their way to feel good.
I am very good at my job. Too good and I am not bragging, but it makes it hard for me to move on into a different position. To make extra money I will also be the emergency on-call person. Basically I have a computer and a phone and at a moments notice I can receive any kind of emergency call at any time. Example would be a flood or leak or something water related.
Well on last week I had a call from a couple of horrible people who were nasty and evil. It was in regards to no hot water. They still had water. Just not hot water. I’m going to tell you right now I have never, ever been as angry as I was when I spoke to these people who just went off on me for basically doing my job, the same way I always do my job on a call such as these. I spoke to the wife who proceeded to tell me in a very condescending way how to do my job. Then in the background her husband was calling me an idiot and he was gleefully shouting how he was going to get me fired.
Now what kills me is that I totally had their information in front of me. What if I was like those people who lose it? Or I was crazy? Though sometimes I think I must be to stay in this business of servicing customers!
All joking aside it ended up being a horrible experience for me, as these people eventually got their hot water turned back on, but it was only off no more than thirty minutes to an hour yet they took it to the next level of stupidness. The thing is, that experience is with me and will stay with me as my truly horrible experience of a customer.
What about you? You ever had that crazy person who got all crazy for basically nothing? I surely want to know! Thanks!
2 comments:
Oh yes! Back in my call center days, I had people who clearly had Satan for a parent! It can really put a damper on your day, but try to just release it when you release the call, because in the end, they aren't even worth your time after the call is done! Here's to customers who bake cookies and like being nice!
Thank you! Sometimes you just have to step back and breathe!!! =D
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