1. Please have all your ish(the nice word for poop) before you get started. As a customer service rep, that is a really irritating thing to have to sit and have you rummage around for things. Just be ready as this avoids frustration on both parts!
2. Please do not call pissed off. You’re mad, you have every right to be, but you do know that 99% of the time, the person answering the phone doesn’t know what your issue is, and chances are real good, they could have probably helped, but if your blowing your stack the second they answer you have not only alienated the rep, you’ve also pissed them off as well. Advice? Try not to call angry, and remember the person your mad at is not the rep, but the big guy. Yell at him/her!